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Delivery & Returns

Shipping

UK Family

Free UK Next Day Delivery

 

European Family

Coming Soon...

 

American Family

Coming Soon...

 

All our customers in other places please contact us directly on: info@vitamist.co.uk we will ensure to help best we can.

 

Can I change my delivery address?

We’ll do our absolute best, but we need your help to do this!

Email our team info@vitamist.co.uk with your details including your order number and country to be delivered to.

The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.

We will try our best to help you where we can and if you do email us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.

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Returning Your Product

All orders can be returned by post following the below 3 Steps:

1. Send us an email to info@vitamist.co.uk to receive your returns form.

2. Package your items carefully back into your original packaging or a postal bag and include your invoice and completed returns form within the package & label your package.

3. Make sure every single Vitamist product inside is UNOPENED (Anything that is returned opened, won’t be refunded and will be disposed of).

Please allow up to 30 days from the day the parcel is posted for your refund to be processed. We will email you with confirmation once we have received your parcel and your refund has been completed.

 

Returns

We promise to refund any unopened items that you are not completely happy with, within 7 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 7 days will not be refunded.  The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.

Any item can be refunded if it is returned within 7 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.

Shipping costs are the responsibility of the customer and are non-refundable.

Please send your order back to:

Vitamist UK Ltd

Whitehouse Business Park

White Ash Green

Halstead, Essex

CO9 1PB

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. So please remember to ask for a proof of postage and keep this for reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have an issue with your product or delivery, please contact us to discuss your options at info@vitamist.co.uk

If getting in touch about a return, please include your order number and product details in the email.